FAQs

FAQ1240
When can i get the quotation for the goods?

In usual,we will quote to you within 24 hours after we get your inquiry. If it is very hurry,pls contact us with online communication,trademanger or telphone!

Does the product price include logo ? How can I make my custom logo and packaging ?

The listed product price does not include logo , the product usually use poly bag packaging . You can contact our sales for specific price if you need logo or custom packaging.

Can we get one sample to confirm before order?

Yeah,it would be no problem to get one sample to confirm before both of us agree on the price!Samples cost and shipment charges will be collected from the customers,of course,we will refund you the sample cost after you place order from us!

Can you do our own designs?

Yes,no problem!you just supply us the images is ok,our designers will do the craft images for your checking according to your images!

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the payment terms?

T/T,Western union,Paypal,Money Grame, and so on.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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